- March 29, 2013
- Posted by: admin
- Category: blog, Career Coaching, daily lfe, Job Seeking Tips
In business, organizations always look for the so called “people skills” when identifying new employees. Recruiting agencies call them “soft skills” when evaluating personnel to be presented to the client for their open jobs. In either scenario, you can categorize this particular skill set under Customer Service. Why? Because, customer service is an attitude and not a daily workplace act.
Wikipedia has customer service defined as, “a series of activities designed to enhance the level of customer satisfaction.” I found this interesting during my recruiting days when interviewing professionals who had successful careers. They were very strong with making the connection with people. In other words, they had a great customer service attitude in and outside the workplace.
This type of attitude is more important to the job seeker in todays challenging economy. Every hiring manager in the country is looking for the super employee. They are asked to make quick decisions on individuals who may or may not be able to meet the company expectations. So, the next best thing is the “people skills”. In the evaluation process, the question is always, “how was his or her people skills” or “will they be able to work within our culture”? The employee expectation then shifts from tangible technical skill sets to intangible people skills.
As an employee, it is your fiduciary responsibility to perform daily activities that are designed to enhance internal and external customer satisfaction. That is why hiring the right people who possess the necessary customer service attitude is critical to the success of a company. Now you understand why managers want to know how your “people skills” compare to other professionals.
Here are some quick tips for job seekers and current employees to get your people skills back on track and on the right path for professional longevity in the workplace.
Job Seeker Tips:
- Learn to be nice to everyone. You never know who may be a brand champion for you. Learn to make friends and not enemies!
- Keep a positive attitude at all times. Never let your personal or professional situation interfere with making the right connection with potential employers.
- Be courteous. Go back to the day of Yes Sir or No Ma’am. It will say a lot about you personally and older hiring managers love it. Learn to make it a habit. It will set you apart from most of the competition.
- Build your people skills by volunteering with non-profit organizations who have a diverse demographic of clients. Put yourself in an environment in which you have to deal with multiple personalities. Learn to adapt to various types of cultures. It will help you better understand your professional customers in the workplace.
- Put yourself second. Learn to put your client, friend, customer, teammate and colleague before your own needs. If this is difficult, but work on it. Others appreciate it and will have a new respect for you. They’ll want to help you in your job quest even more.
- Learn to be interested in other people. Begin to ask great questions about others instead of talking about yourself. This will build your listening skills. Learning how to listen is critical when interviewing and working within a professional workplace.
- Evaluate your customer or people service skills. Are you considered a customer first employee or a “me first” worker?
- Develop the attitude of serving your co-workers and external customers. Your career will be thankful that you did.
- Don’t listen to the naysayers. Every environment has a handful of bad apples. Stay away from those who feel you are kissing up. Focus on developing the right customer service attitude and making those around you comfortable.
- Find out what programs and policies your company has regarding excellent service. There could be a bonus in the future for your contribution.
- Set the tone. Be a leader in customer service. Your new people skills will be well welcomed. If your current organization doesn’t appreciate your skills, there are thousands of companies that will joyfully accept them.